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5S: Become a Certified 5S Specialist
Course Introduction
Prologue-From Clutter to Clarity: How a Luxury Hotel Transformed Its Operation (6:09)
Course Introduction (10:15)
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Introduction to Service-Oriented Lean Thinking
Section Introduction (0:42)
What is 5S? (5:09)
Distinctions between manufacturing and service industry (2:58)
Why 5S Matters for Service Operations (4:23)
5S Specialist: Recap: Introduction to Service-Oriented Lean Thinking
5S RoundTable Discussion - Call Center (11:51)
Section Conclusion (1:23)
Quiz 1 - Introduction to Service-Oriented Lean Thinking
Common Wastes in Service Environments
Section Introduction (0:39)
Service Industry Wastes Overview (6:19)
Applying 5S to Service-Specific Wastes (5:40)
5S Specialist: Recap: Common Wastes in Service Environments
5S RoundTable Discussion - Hotel Front Office (11:50)
Quiz 2 - Common Wastes in Service Environments
Section Conclusion (1:22)
Introducing the 5S Concepts in Service
Section Introduction (1:04)
Streamlining with Sort (Seiri) (4:40)
Organizing for Success with Set in Order (Seiton) (5:48)
Enhancing Workspaces with Shine (Seiso) (3:50)
Standardization in Service Operations (Seiketsu) (4:10)
Sustaining Service Excellence with Sustain (Shitsuke) (4:55)
5S Specialist: Recap: Introducing the 5S Concepts in Service
5S RoundTable Discussion - Healthcare (8:14)
Quiz 3 - Introducing the 5S Concepts in Service
Section Conclusion (1:43)
Step-by-Step Guide to Implementing 5S in Service Environments
Section Introduction (1:18)
Step 1: Laying the Groundwork (4:05)
Step 2: Applying Sort (Seiri) (4:07)
Step 3: Implementing Set in Order (Seiton) (9:17)
Step 4: Maintaining with Shine (Seiso) (5:34)
Step 5: Standardizing Service Procedures (Seiketsu) (4:01)
Step 6: Sustaining 5S in Service Operations (Shitsuke) (2:54)
Recap: Step-by-Step Guide to Implementing 5S in Service Environments
5S RoundTable Discussion - Retail Clothing Store (12:00)
Quiz 4 - Step-by-Step Guide to Implementing 5S in Service Environments
Section Conclusion (1:52)
Monitoring and Continuous Improvement in Service
Section Introduction (0:30)
Measuring the Impact of 5S on Service Performance (6:44)
Conducting Service Audits (4:36)
5S Specialist: Recap: Monitoring and Continuous Improvement in Service
5S RoundTable Discussion - Event Management (8:35)
Quiz 5 - Monitoring and Continuous Improvement in Service
Section Conclusion (1:07)
Overcoming Challenges in Service-Oriented 5S Implementation
Section Introduction (0:41)
Handling Resistance to Change in Service Teams (10:14)
Gaining Leadership and Team Support for 5S in Service (9:37)
Recap: Overcoming Challenges in Service-Oriented 5S Implementation
5S RoundTable Discussion - Education (7:54)
Quiz 6 - Overcoming Challenges in Service-Oriented 5S Implementation
Section Conclusion (0:56)
Course Conclusion
Recap of 5S Implementation in Service (4:52)
Course Feedback
Recap: Overcoming Challenges in Service-Oriented 5S Implementation
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