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Brainstorming Masterclass: Become a Brainstorming Specialist
Course Introduction
Prologue: Crisis at the Call Center—A Race Against Time (4:37)
Course Introduction (6:23)
Download Center
Brainstorming Fundamentals
Section Introduction (0:22)
What is Brainstorming and Why It Matters (5:03)
Understanding Brainstorming (4:25)
Divergent vs. Convergent Thinking (5:12)
Brainstorming Ground Rules (7:52)
Section Article
Section Conclusion (0:19)
Simple Brainstorming Techniques
Section Introduction (0:28)
Classic Group Brainstorming Step-by-Step (7:33)
Brainwriting for Shy Participants (5:32)
Mind Mapping and Visual Brainstorming (5:47)
Section Article
Section Conclusion (0:19)
Tools and Aids for Effective Brainstorming
Section Introduction (0:28)
Using Physical Aids (Sticky Notes & Whiteboards) (3:44)
AI as a Brainstorming Buddy (Intro) (4:15)
Section Article
Section Conclusion (0:17)
Brainstorming in Practice
Section Introduction (0:24)
Team Brainstorming Exercise (4:26)
Reviewing and Discussing Ideas (5:01)
Section Article
Section Conclusion (0:14)
Planning and Leading Your First Brainstorm
Section Introduction (0:23)
Setting Up a Brainstorm Session (6:08)
Facilitator Basics (5:13)
Section Article
Section Conclusion (0:15)
Course Conclusion
Course Conclusion (1:58)
Prologue: Crisis at the Call Center—A Race Against Time
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