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7 Easy Steps to Construct Kano Analysis
Introduction
Course Introduction (1:53)
Important! Additional Instructions (0:57)
What is Kano Analysis - An Introduction (2:02)
Case Study - Introduction (1:05)
Case Study (continued) - Introduction of the IMF Bank (1:56)
Case Study (continued) - Ethan's Introduction (3:08)
Types of Customer Requirements (as defined by Kano)
Dissatisfiers or Basic Needs (1:15)
Satisfiers or Performance Needs (0:42)
Delighters or Excitement Needs (1:01)
Case Study Exercise (1:43)
Quiz 1: Case Study - IMF Bank Ltd.
Section 3 Conclusion (0:32)
The Kano Analysis Grid
The Kano Analysis Grid - Basic Requirements (2:34)
The Kano Analysis Grid - Performance Requirements (0:56)
The Kano Analysis Grid - Delighter Requirements (0:52)
The Kano Analysis Grid - Additional Requirement (0:52)
The Kano Analysis Grid - Summary (0:56)
Quiz 2: Case Study - IMF Bank Ltd.
The Kano Questionnaire
Why use the Kano Questionnaire? (1:13)
Functional and Dysfunctional Forms of the Kano Questionnaire (1:38)
Quiz 3: Case Study - IMF Bank Ltd.
Choices for each Kano Question (1:12)
Kano Evaluation Table and Tabulation of Responses
Introduction to the Kano Evaluation Table (1:10)
Use of Kano Evaluation Table - An Example (0:56)
Quiz 4: Case Study - IMF Bank Ltd.
The Kano Evaluation Table - What did we learn so far? (0:56)
The Kano Tabulation Form (1:28)
The 7 Easy Steps to Construct a Kano Analysis
Step 01 (1:04)
Step 02 (2:00)
Step 03 (1:41)
Step 04 (1:52)
Step 05 (1:55)
Step 06 (1:40)
Step 07 (1:15)
Step 07 - Tool Tip (1:09)
Advantages and Disadvantages of the Kano Analysis
Advantages and Disadvantages of the Kano Analysis (2:13)
Concluding the Program
Concluding the Course (1:35)
AIGPE Kano Analysis Specialist Certification Exam Guidelines and Link
AIGPE Kano Analysis Specialist Certification Exam Guidelines and Link
Case Study (continued) - Ethan's Introduction
Complete and Continue
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